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Common Obstacles Faced By Help Desk Managers

If you’re running a help desk, you’re probably aware that this can be a stressful job if not set up properly. The following are obstacles you’ll want to identify and develop solutions for so you’ll know what to do when you hit them: Too Many Demands It’s important to figure out how much staff support [...]

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The Complete Help Desk Guide

“The Complete Help Desk Guide” by Mary Lenz is a useful primer for people with little or know prior experience in help desks. If you are familiar with help desks then you will find the later half of the book more useful on Help Desk Applications. Although it could be argued you could easily search [...]

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